Troubleshooting and FAQs

Our customers have asked us multiple questions about our heating and cooling units. We want to share our answers, so everyone will find the appropriate information they need. Browse through our Frequently Asked Questions.
  • What are the benefits of Evaporative cooling?

    With evaporative air conditioners, the daily running costs less, maintenance and service costs are significantly lesser than refrigerated air conditioners.


    • 1. Natural approach to cooling with no ozone depleting CFCs used.
    • 2. Environmentally responsible cooling.
    • 3. Economical to purchase.
    • 4. Low installation cost compared to ducted refrigerated air conditioning systems.
    • 5. Low energy use compared to refrigerated air conditioning systems.
    • 6. Low running costs = reduced electricity bills.
    • 7. Low service and maintenance costs compared to refrigerated air conditioning.
    • 8. Low greenhouse gas emissions due to low power consumption.
    • 9. Cool air with increased humidity.
    • 10. Washed and filtered outside air used.
    • 11. Circulated clean fresh air with doors and windows open.
    • 12. Australian Designed and built for the harsh Australian environment.
    • 13. Kind to the live plants in your home.
    • 14. Helps reduce the spread of infections.
    • 15. Helps to eliminate smoke and cooking odours.
    • 16. Adds value to your home.
  • How much water does an evaporative cooler use?
    The volume of water consumed by an evaporative cooler depends on the area where cooling is required, including other technical aspects. Also, Evaporative air conditioners consume water in 2 ways. Firstly, it consumes water during the process of evaporation to provide cool air to the entire house or space selected. All evaporative air conditioners of equal performance will evaporate the same amount of water in the cooling process. Secondly, water is also consumed to maintain the integrity of the air conditioner and reduce the build-up of minerals and sediment in the water reservoir.
  • Why does water run from an evaporative cooler?
    Evaporative air conditioning employs the natural method of cooling with water, that is, by way of evaporation. This means that as water is being evaporated, the mineral deposits left behind are dissolved in the water. Over the hours, these minerals increase in the reservoir of the unit. The build-up of these mineral deposits turn the water hard and this hard water can do irreparable damage to an evaporative air conditioner if it is not managed correctly. The method of which this used water is managed is by way of a bleed-off or a regular dump style drain. If there is a continual flow of water that is greater than the bleed or the dump drain then the water levels may need to be reset by the installer of a service technician.
  • Why windows and doors need to be open for an evaporative cooler to work
    Evaporative air conditioning being a natural method of cooling relies on changing the air in the home to provide cooling. This change of air method simply means that the cool air coming into the home from the evaporative air conditioner, picks up heat from inside the home and the air is then expelled or relieved out of an open door or window, hence changing of the air.
  • How does evaporative cooling work?
    Evaporative air conditioning is very suited to the dry climate of the southern states of Australia and will provide relief cooling in humid regions. These units are very suited to the Australian lifestyle. Evaporative air conditioners cool by nature’s very own method of evaporation and can be likened to a sea breeze. The process works such that the hot outside air is drawn through water moistened filters. This air absorbs moisture through evaporation, on a ducted system. This moisture-filled air is blown through ducts and outlets to most rooms of a home. The moist cool air absorbs heat from the rooms and the air must be expelled through an open door or window in each room there is an air outlet or vent.
  • How do I re-code my controls?
    Use the following steps to code these controls: Step 1: Turn the mains power off to the unit(s) for approximately 30 seconds
    Step 2: Turn the mains power back on to the unit. The clock area will display some dashes. This is only the controls initiating communication.
    Step 3: Once the control displays the clock again, turn on. Check if communication has been remade by starting the product.
    Step 4: If communication has not been resumed, a service call may be required.
  • Touchpad How do I get the fault codes?

    Indication that a fault has occurred with your product, you will see the reset icon lit. More recent versions of this control will flash the fault code using the clock display. This will flash the unit followed by the fault code. e.g. HC 01 then F1 07

     

    View the Fault Log when the RESET icon is lit. To view the fault code log on a touchpad where the RESET icon is lit, use the following steps:

    Step 1 Press and hold the reset button until the screen changes to tP:01.

    Step 2 Using the up down arrows scroll through the products until the RESET appears again.

    Step 3 Press ENTER. The current fault will be displayed.

     Step 4 To view the rest of the fault code log use the up down arrows

    Step 5 To reset the unit press and hold the RESET icon until a Beep is heard.

    Step 6 The screen will return to normal operation, the RESET icon will then disappear and the unit will now attempt to restart.

    Viewing the Fault Log – No Reset To review the fault code log where the RESET is not lit, use the following steps:

    Step 1 Make sure the control is in the OFF mode

    Step 2 Press the blank reset button along side the ON OFF button until the screen changes to tP:01 Step 3 Using the up down arrows scroll through the products and select a product for review.

    Step 4 Press ENTER. The first fault will be displayed.

    Step 5 To view the rest of the fault code log use the up down arrows

    Step 6 Press FINISH to exit When requesting a service call for a failed unit, please note these fault codes and advise them to the call centre operator. This will assist our service technicians to carry the correct components for the service call.

    • How to Pair a wireless Navigator Remote controller to the Transceiver.

      Pairing Wireless Control (Pair) Pairng the Wireless remote to the appliance must be performed to allow the system to work.

      Pairing is similar to the pairing of blue tooth devices and should be done by the installing contractor.

      In the Pair state, the clock digits will indicate Pair and the temperature digits will show the appliance class and the last 2 digits of the serial number. The level bars indicate signal strength.

      1. Connect the RF Transceiver to the control board.
      2. Insert batteries into Remote handset.
      3. Turn power ON to the appliance.
      4. The transceiver will request to join with the controller for 30 minutes. The wireless remote controller must be put into a Pair mode to accept the transceiver joining the Navigator system.
      5. Press and hold the ENTER button on the Navigator Controller for 3 seconds.
      6. Press the HEAT/COOL, MODE & SETUP buttons in sequence and the display should show “Pair”.
      7. After a few seconds the controller should show “ro xx” (xx will be a 2 digit number).
      8. Press the ENTER button to pair the transceiver and the remote controller.
      9. After pressing the ENTER button, press the ON/OFF button.
      10. After the ON/OFF button has been pressed, wait approximately 5 minutes before you turn on the appliance.
      • Comfort Control How do I reset my ducted heating / cooling control?

        When a control system goes to a fault scenario and requires resetting, there is generally a good reason for this. This could be as the result of a failed component, installation issues etc. Before attempting to reset the unit, note the fault code on the screen should you have to report it with a service request. Resetting the unit does not always resolve the issue, but if there has been an interruption to services the unit may restart OK. If there has been a failed component or a persisting installation issue, the unit will go to fault again.

         

        Resetting the Unit To reset the unit with the wall / RF control use the following steps:

        Step 1 Open the control door.

        Step 2 Press the SET TIME/PROGRAM and ENTER buttons together and the word RESET will disappear from the screen.

         Step 3 The unit should then restart.. If there is no persisting problem, the unit will restart.

        When requesting a service call for a failed unit, please note these fault codes and advise them to the call centre operator. This will assist our service technicians to carry the correct components for the service call.

         

          • Touchpad How do I reset my ducted heating / cooling control?

            When a control system goes to a fault scenario and requires resetting, there is generally a good reason for this. This could be as the result of a failed component, installation issues etc. Before attempting to reset the unit, note the fault code on the screen should you have to report it with a service request. Resetting the unit does not always resolve the issue, but if there has been an interruption to services the unit may restart OK. If there has been a failed component or a persisting installation issue, the unit will go to fault again.

             

            Resetting the Unit To reset the unit with the wall control use the following steps:

             Step 1 Press and hold the reset icon until a beep is heard. After a short period of time the RESET icon should disappear.

            Step 2 Turn the control ON and start the unit. If there is no persisting problem, the unit will restart.

            When requesting a service call for a failed unit, please note these fault codes and advise them to the call centre operator. This will assist our service technicians to carry the correct components for the service call.

              • Basic Manual How do I reset my ducted heating / cooling?

                When a control system goes to a fault scenario and requires resetting, there is generally a good reason for this. This could be as the result of a failed component, installation issues etc. Before attempting to reset the unit, note the fault code on the screen should you have to report it with a service request. Resetting the unit does not always resolve the issue, but if there has been an interruption to services the unit may restart OK. If there has been a failed component or a persisting installation issue, the unit will go to fault again.

                 

                Resetting the Unit To reset the unit with the wall control use the following steps:

                 Step 1 Turn the control OFF at the control

                Step 2 Turn the control ON. If there is no persisting problem, the unit will restart.

                 When requesting a service call for a failed unit, please note these fault codes and advise them to the call centre operator. This will assist our service technicians to carry the correct components for the service call.

                 

                  • Manual Basic Control How do I recode my controls?

                    When these controls are installed they need to be coded to the installed products. This ensures that they communicate correctly and the display information is relative to the products installed. In the event of power outages or power spikes, the control communications can be upset and communication lost between the devices.

                     

                    Recoding the Control Use the following steps to code these controls:

                    Step 1 Turn the mains power off to the unit(s) for approximately 30 seconds

                    Step 2 Turn the mains power back on to the unit. The clock area will display and the OFF word will flash. This is only the controls initiating communication.

                    Step 3 Once the OFF word stops flashing, turn on.

                     

                    Check if communication has been remade by starting the product. Step 4 If communication has not been resumed, a service call may be required.

                  • Defrost Cycle of Refrigerated Air Conditioning

                    In colder climatic conditions a refrigerated air conditioning unit while running in the heating mode will build up frost or ice on the outdoor heat exchanger or coil. This is a normal part of operation for any refrigerated air conditioner while in the heating mode.

                     It is because of this all refrigerated air conditioning systems have a built in defrost cycle. When the frost build up on the out door coil gets to a pre-determined level and the operation of the heating system is reduced the system will perform a pre programmed defrost cycle.

                    The Bonaire BO (fixed speed) range of units have two different defrost cycles. These defrost cycles are set by the installer at the time of installation and commissioning of the system. The first of these is a Hush defrost (slow and relatively quiet defrost cycle), the second is a Quick defrost (Which is quicker but will make more noise whooshing and hissing). A defrost cycle is essential to the operation of the systems operation so there is no option to turn them off all together.

                    The BI (Inverter) range of units have a defrost that is a fixed program defrost and is not installer set or adjustable.

                    The basic operation of a defrost cycle is as follows:

                    The system will stop heating the conditioned space, the indoor fan will stop running (dependant on the set up by the installer (BO range only) and reverse the flow of refrigerant through the system (hence the whooshing noise). This will allow the hot refrigerant to flow through the outdoor coil heating it up and melting the frost off the outdoor coil. The process of defrost can create steam and condensation coming from the outdoor unit . This process can also create a smell that is associated to the steam. The outdoor fans may shut off for periods of time during this process.

                    When the defrost sensors detect that the defrost cycle is complete the system may shut for a period of time down (dependant on the defrost cycle set up by the installer) then the unit will restart heating when the indoor coil temperature reaches 28 degrees C the indoor fan will then restart. The system will continue to heat until a defrost is required again. The time this can take will depend on the climatic conditions that the unit is operating in -it can range from 10 minutes to 20 minutes.

                    In summary any refrigerated Air Conditioner when in the heat mode must have and run a defrost cycle. Frost, steam, condensation and noise may be apparent on and around the condenser (outdoor) unit. The system will stop heating the house for a period of time whilst in the defrost mode.

                    The above is normal operation of your reverse cycle air conditioner and does not require a service call.

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