FAQs

Our customers have asked us multiple questions about our heating and cooling units. We want to share our answers, so everyone will find the appropriate information they need. Browse through our Frequently Asked Questions.
  • Why choose Bonaire?

    The leaders in heating and Cooling®

    As a leading supplier of evaporative coolers, Bonaire has been providing homes with clean, fresh, natural air-conditioning for over 60 years. We are dedicated to supplying world-class evaporative coolers.

    Using proven technology, we create intelligent, user-friendly systems that maximize efficiency whilst being economical to own and operate. We are ISO9001 quality accredited and constantly strive to introduce product improvements and refinements to ensure that the Bonaire name is synonymous with quality and innovation.

    Built for Australian conditions

    Bonaire coolers have been designed and manufactured to provide effective and efficient cooling to suit Australia’s harsh temperature extremes. The quality, durability, and reliability of the Bonaire product is now recognized worldwide resulting in the products being sold to many countries around the world

    Bonaire Specialists

    In order to ensure that your Bonaire system is correctly designed and installed, we have a network of authorized and accredited specialist Dealers. These specialists undertake regular training to maintain their expertise in system requirements which will ensure your Bonaire cooler is installed to the highest standards.

    Bonres® Unit Selection Guide

    At Bonaire, we understand that every home is different. That’s why we have developed Bonres® sizing and design software that enables your Bonaire specialist dealer to accurately select the perfect Bonaire evaporative cooler for your home.

  • What is Evaporative Cooling and how does it work?
    Ducted evaporative cooling is a whole of home solution that allows you to cool the entire house using just one system. And with power prices in Australia now higher than average prices paid by comparable OECD countries, never before has evaporative cooling been more clearly the best way to keep your cooling energy costs at a manageable level. * The outdoor unit is usually located on the roof of the home and installed on a dropper duct. Cool air is drawn from outside, passed though moistened filter pads then circulated throughout the home via a network of ducts. A ducted evaporative cooling system delivers clean fresh, naturally cooled air throughout your home. Doors and windows are left open to exhaust the air. The clean filtered air leaves your home free of any contaminants.
  • What are the advantages of Evaporative Cooling?

    With evaporative air conditioners, the daily running costs are less, and maintenance and service costs are significantly lesser than refrigerated air conditioners.

    1. Natural approach to cooling with no ozone-depleting CFCs used.
    2. Environmentally responsible cooling.
    3. Economical to purchase.
    4. Low installation cost compared to ducted refrigerated air conditioning systems.
    5. Low energy use compared to refrigerated air conditioning systems.
    6. Low running costs = reduced electricity bills.
    7. Low service and maintenance costs compared to refrigerated air conditioning.
    8. Low greenhouse gas emissions due to low power consumption.
    9. Cool air with increased humidity.
    10. Washed and filtered outside air used.
    11. Circulated clean fresh air with doors and windows open.
    12. Australian Designed and built for the harsh Australian environment.
    13. Kind to the live plants in your home.
    14. Helps reduce the spread of infections.
    15. Helps to eliminate smoke and cooking odors.
    16. Adds value to your home.
  • How often and when should I clean my Bonaire unit?
    We recommend cleaning your Bonaire unit once in the middle of the year and again at the end of the summer. It is best to use clean fresh water when cleaning out the unit. The recommended process for cleaning your unit is set out in the Owner’s Manual. If your unit operates in areas with harsh water, you may need additional cleaning throughout the year.
  • How much energy does Evaporative Cooling save versus a refrigerated system?
    A Bonaire Evaporative Cooler cost approximately an hourly running cost of $0.30*, compared to a Ducted refrigerated air conditioner with an approximate hourly running cost of $3.00*

    *Source – Mark Intell Report prepared for One Big Switch, July 2016
    **Source: SA Summer Cooling Guide 2020-2021. Based on a conditioned area of 125m2 for ducted evaporative and ducted refrigeration and 75m2 for split system air conditioner.

    ***Sustainability Victoria. Calculate Cooling Running Costs. Medium House 160sqm. July 2021

  • Do I need to have my windows open when my Bonaire unit is running?
    Always ensure that there is an open window or door through which the air can exhaust. This constant air exchange is essential, and a major benefit provided by Bonaire fresh air cooling.
    (Do not open doors or windows on the windward side of the home).
  • How much water does an evaporative cooler use?
    The volume of water consumed by an evaporative cooler depends on the area where cooling is required, including other technical aspects. Also, Evaporative air conditioners consume water in 2 ways. Firstly, it consumes water during the process of evaporation to provide cool air to the entire house or space selected. All evaporative air conditioners of equal performance will evaporate the same amount of water in the cooling process. Secondly, water is also consumed to maintain the integrity of the air conditioner and reduce the build-up of minerals and sediment in the water reservoir.
  • Why does water run from an evaporative cooler?
    Evaporative air conditioning employs the natural method of cooling with water, that is, by way of evaporation. This means that as water is being evaporated, the mineral deposits left behind are dissolved in the water. Over the hours, these minerals increase in the reservoir of the unit. The build-up of these mineral deposits turns the water hard and this hard water can do irreparable damage to an evaporative air conditioner if it is not managed correctly. The method of which this used water is managed is by way of a bleed-off or a regular dump style drain. If there is a continual flow of water that is greater than the bleed or the dump drain, then the water levels may need to be reset by the installer of a service technician.
  • What is the warranty on my Bonaire unit?
    Please refer to your owner’s manual for the warranty period specific to your unit.
  • How can I pay for my order online?
    You can pay for your order online using all the standard payment methods like major Credit Cards Visa, Mastercard, American Express, Wallets like Apple Pay, Shop pay and Afterpay.
  • Is my payment information secure?
    All payments are secure, encrypted and processed via Shopify Payments which is PCI compliant and supports 3D Secure checkout.
  • Do you accept any alternate forms of payment?
    Currently we accept only prepaid orders using Debit Cards, Credit Cards You can also pay through Afterpay.
  • Do you deliver to my location?
    We may not be able to deliver to some locations, and some products are limited in delivery locations. If this is the case, we will inform you using the contact details that you provide to us when you make your order and arrange for cancellation of the order or delivery to an alternative delivery address.
  • When will I receive my order?
    Orders are dispatched within 2 business days (excluding weekends and holidays) and are delivered within 4-7 business days depending on your location.
  • What is the status of my order?
    All products are sent via trackable courier, and you will receive a tracking number upon the dispatch of your order. We endeavour to dispatch all orders within the estimated range of days provided for each product where possible, once we have confirmed receipt of payment. However, all dispatch times and delivery times are estimates only. We are not liable for late delivery caused by factors outside of our control.
  • How is an air cooler different from a standard fan?
    Standard fans use their blades to circulate air in the room, but they don’t cool the hot air. Air coolers use the natural process of evaporation to cool the hot air and use a powerful fan to distribute cool air in the entire room. When water transforms into water vapor through evaporation, the temperate of hot dry air can drop significantly.
  • Can I use an air cooler while running the central air conditioner?
    An evaporative air cooler can minimize the need of solely depending on central air conditioners to cool your home. They help to circulate air all around the room while boosting the AC’s cooling action. Less air conditioning means more cost savings. Air coolers also help to add moisture to the over-dried air caused due to air conditioning. Evaporative air coolers act as a humidifier in winters.
  • So, it's not an air conditioner, right?
    YES. Bonaire’s Evaporative Air Coolers don’t depend on refrigerant gas or heavy compressors to lower air temperatures. Portable air coolers gradually reduce the heat by using the evaporation method. Bonaire’s evaporative coolers work efficiently in hot and dry weather conditions by releasing a cool breeze just like the refreshingly cool air flowing across the lake. Warm air is absorbed into the air cooler which is then filtered through a honeycomb cooling medium that naturally cools and humidifies it.
  • How do I get support?
    We are dedicated to making our customers happy. If you have a question or concern, you may connect with us using the contact us page.
  • Where can I get my spare parts?
    You may buy the required spare parts from our website.
Payments
  • How can I pay for my order online?

    You can pay for your order online using all the standard payment methods like major Credit Cards Visa, Mastercard, American Express, Discover, Diners Club and Wallets like Apple Pay, Google Pay, Facebook Pay.

  • Is my payment information secure?

    All payments are secure, encrypted and processed via Shopify Payments which is PCI compliant and supports 3D Secure checkout.

  • Do you accept any alternate forms of payment?

    Currently we accept only prepaid orders using all the standard payment methods like major Credit Cards Visa, Mastercard, American Express, Discover, Diners Club and Wallets like Apple Pay, Google Pay, Facebook Pay.

Delivery and Shipping
  • Do you deliver to my location?

    We may not be able to deliver to some locations, and some products are limited in delivery locations. If this is the case, we will inform you using the contact details that you provide to us when you make your order and arrange for cancellation of the order or delivery to an alternative delivery address.

  • When will I receive my order?

    Orders are dispatched within 2 business days (excluding weekends and holidays), and are delivered within 4-7 business days depending on your location.

  • What is the status of my order?

    All products are sent via trackable courier and you will receive a tracking number upon the dispatch of your order via registered email id and phone number. We endeavour to dispatch all orders within the estimated range of days provided for each product where possible, once we have confirmed receipt of payment. However, all dispatch times and delivery times are estimates only. We are not liable for late delivery caused by factors outside of our control.

Still need help with unanswered questions?