Customer Support

One of the cornerstones underpinning the Bonaire brand is our commitment to excellence in customer service. At all levels of our company, from the production floor to our sales and management staff, integrity and professionalism mark the way we do business.

Sales

Bonaire evaporative coolers are suppled and installed through a network of authorised and accredited specialist Dealers. These specialists undertake regular training to maintain their expertise in the Bonaire product, the application of the product and the system requirements. This ensures that your Bonaire cooler is installed to the highest standards.

The Bonaire Dealer network is very extensive and there is one near you. You can contact your local dealer by entering your postcode in the box below or you can contact them direct by calling 1300 266 247

Find a Bonaire dealer

Service

The Bonaire, Pyrox and Celair products are manufactured and serviced by Climate Technologies. Climate Technologies covers these products with a national service division including fully trained and accredited service providers in non-metropolitan regions. The service of Climate Technologies products is supported by a centrally located national call centre. To arrange a service on your Bonaire, Pyrox or Celair unit you can book on line click here or ring our call centre direct on 1300 665 087.

If you are a Real Estate agent looking to book a service on a unit installed in a rental property, please download the Rental Property Service form, fill it out and email to service@climtech.com.au. Download Rental Property Service form

If your air conditioner is one of the YORK brand units, please call 1300 887 881.

Warranty

All Bonaire products are designed and manufactured to the highest standards for maximum performance and reliability. Each product is also strongly supported with a comprehensive warranty and in some cases, extended warranties, subject to terms and conditions, are available. For more information about extended warranties click here. 

For peace of mind we recommend that you register your warranty as soon as possible after your unit is installed.

For more information about extended warranties click here

Product Warranties

Register a Warranty

Register an Extended warranty 

Spare parts

Use our dedicated spare parts selector to quickly find the parts that fit your product. Use the selector page to also find your nearest Bonaire spare parts distributor to obtain your parts.

Spare Parts Selector

Owner's Manuals

If you have misplaced or lost the Owner’s Manual for your new Bonaire appliance don’t despair we have them all here in an easy to download PDF document. We also have the Owner’s Manuals for many of the old models as well.

Simply scroll down the list until you find the one for your model, open and then save to as a file on your computer.

FIND YOUR OWNER'S MANUAL

Troubleshooting and FAQs

If you have some questions about heating or cooling or want some information about you unit, before you make a phone call, have a browse through our Frequently Asked Questions. The answer my be there.

What are the benefits of Evaporative cooling?

How much water does an evaporative cooler use?

Why does water run from an evaporative cooler?

Why windows and doors need to be open for an evaporative cooler to work

Defrost cycle of refrigerated air conditioning

How does evaporative cooling work?

How do I get the fault codes on my Manual control? 

 How do I recode my PNE control 

How do I recode my manual control 

How do I recode my Touch Pad control

How do I get the fault codes on my Touch Pad control

How do I recode my control 2

How do I reset my Ducted Heating/Cooling manual control

How do I reset my Ducted Heating/Cooling Touch Pad Control 

How do I reset my Ducted Heating/Cooling Comfort Control

Understanding the operation of a heating system

How to pair a Navigator Control 

How to recall errors fron the error log of a Navigator Control

Dealer Login

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