Standard Warranty
IMPORTANT:
Please read this warranty information and complete the Dealer/Product information on the following page. KEEP this with your original purchase documents for any claim under warranty.
WARRANTY PROCEDURES:
Firstly refer to your owners manual to ensure you have followed the correct operating procedures of your product, and refer to the trouble shooting guide to assist solving any problems you may have.
- Read this warranty statement carefully before you request warranty service as items related to installation are not covered by this appliance warranty.
- A proof of product purchase must be provided for warranty service, to validate the appliance is within the manufacturer’s warranty periods.
- This warranty is only for products and associated original controls for Climate Technologies manufactured product.
- Only an authorised Climate Technologies service provider must carry out warranty service.
- Statutory warranty is 12 months from date of purchase and all additional periods are classified as manufacturer’s voluntary warranty.
Climate Technologies provides the following Manufacturers warranty on new product additional to all implied warranties and other statutory rights which you may have under the Trade Practices Act and similar State & Territory Laws, subject to the following terms and conditions.
Terms And Conditions:
Conditions to warranty
- Subject to the exclusions noted, Climate Technologies warrant the product for the period as prescribed in the table following this statement to be free from Inherent defects in materials and workmanship for functional and structural components.
- This product is only valid if the product is operated in accordance with the manufacturers instructions
- The appliance must not be modified or changed in any way.
- Your proof of purchase MUST be produced before free service will be provided.
- Travelling time and mileage are included within 30km of either your authorised Climate Technologies dealer or service provider’s premises. Customers in areas other than the above are responsible for any travelling time and mileage required to carry out warranty repairs.
- The product must be installed by a qualified person in the manner prescribed by local & statutory regulations and to the manufacturer’s specifications.
- Service within the terms of this warranty will be recognised where we are satisfied that the appliance or part was supplied within the relevant time limits. Documents of purchase and Dealer/Installer information will assist in this process.
- Product fitness for purpose and overall system design / sizing is solely the responsibility of the dealer / installer. This includes but is not limited to heat load calculations, air flow, system balancing, humidity, water quality etc.
- The product must be installed in an easily and safe accessible area for service, appliances installed in areas not easily and safely assessable, costs will be borne by the owner for access equipment should maintenance be required.
DIY installation Warranty
If the product has been installed as a DIY, a supply part only warranty will apply. Parts only will be supplied free of charge on the return of the faulty part and the owner will be responsible for all labour charges incurred for the part to be fitted by a qualified person. Labour warranty as prescribed in the following table is void in this situation. Remote Location Warranty
If the product has been installed outside the Climate Technologies service network, a supply part only warranty will apply. Parts only will be supplied free of charge on the return of the faulty part and the owner will be responsible for all labour charges incurred for the part to be fitted by a qualified person. Labour warranty as prescribed in the following table is void in this situation Exclusions to warranty.
- Consumable items subject to wear and tear such as filter pads, drive belts and bearings are not covered by this warranty.
- Components used as part of the installation such as grille filters, ducting, fittings, zone motors and consumer services pipe work are warranted from your place of purchase and not covered by this warranty.
- Damage caused by elements such as wind, rain, lighting, floods etc along with power spiking and brownouts are not considered defective material or workmanship and as such are not considered warranty.
- No responsibility will be accepted for outside elements such as pests, animals, pets and vermin that may cause damage to the unit.
- Harsh environmental situations such as salt air that may cause cabinet damage / rusting can not be considered warranty.
- The manufacturer does not accept liability or any claims for damage to building contents, carpet, walls, ceilings, foundations or any other consequential loss either direct or indirect. Damage resulting from, power spikes, incorrect operation, incorrect installation, and incorrect maintenance is also not covered.
- All warranties are NOT transferable.
Conditions where warranty may be void.
- If there is no certificate of compliance for plumbing, electrical or refrigeration as required by State & Territory Laws. Climate Technologies reserves the right to refuse service on non-compliant installations.
- The defective operation of the appliance that is due to failure of electricity, gas, water or refrigerant gas supplied.
- Defects are caused by neglect, incorrect application, abuse or by accidental damage of the appliance.
- An unauthorised person has attempting to repair the appliance.
- A situation arises referenced in the trouble-shooting guide.
- A charge will be made for work done or a service call where there is nothing wrong with the appliance.
Aged New Product Warranties
- For a new product warranty to apply, a product needs to be purchased and installed within 3 years of the manufacturing date by the original purchaser.
- Product that is aged as the result of extended storage or being used for demonstration purposes, the following warranty conditions will apply.
- For a product that is greater than 3 years and less than 5 years old from date of manufacture the statutory warranty will apply and any voluntary warranty originally supplied will be reduced by 1 year.
- For a product that is greater than 5 years of age from date of manufacture, the statutory warranty will apply to electrically functioning components only. All other components being cabinets, louvres, filters etc. will not be covered by warranty.
Proof Of Purchase:
It is important that the name of the Dealer or Retailer from whom you purchased your product and the name of the installer are recorded on this page. The installer is responsible for the correct installation, start up and demonstrating the operation of this product. The Dealer or retailer is also responsible for issuing the relevant certificates of compliance for the electrical connections. (These may differ from state to state).
Periods Of Warranty – Years By Product And Application:
Ducted Gas Heating
| Unit Components | RESIDENTIAL | COMMERCIAL |
| Parts | Labour | Parts | Labour |
| Heat Exchanger | 10 | 3 | 2 | 2 |
| Burner | 10 | 3 | 2 | 2 |
| **All other components | 3 | 3 | 1 | 1 |
** Return air filter/s and zone motors are field supplied and therefore are not covered by the above warranty periods.
Ducted Reverse Cycle Air Conditioning
| Unit Components | RESIDENTIAL | COMMERCIAL |
| Parts | Labour | Parts | Labour |
| Compressor | 5 | 5 | 2 | 2 |
| **All other components | 5 | 5 | 2 | 2 |
** Return air filter/s and zone motors are field supplied and therefore are not covered by the above warranty periods.
Dual Cycle Refrigerated Air Conditioning
| Unit Components | RESIDENTIAL | COMMERCIAL |
| Parts | Labour | Parts | Labour |
| Compressor | 5 | 5 | 2 | 2 |
| **All other components | 5 | 5 | 2 | 2 |
** Return air filter/s and zone motors are field supplied and therefore are not covered by the above warranty periods.
Ducted Evaporative Air Conditioning - Domestic
| Unit Components | RESIDENTIAL | COMMERCIAL |
| Parts | Labour | Parts | Labour |
| Corrosion on Cabinet | 25 | 3 | 2 | 2 |
| Structural Guarantee | 10 | 3 | 2 | 2 |
| ** All other components | 3 | 3 | 1 | 1 |
** Filter pads are a consumable and are therefore not covered by this warranty.
Ducted Evaporative Air Conditioning – Commercial Industrial
| Unit Components | Parts | Labour |
| Corrosion on Cabinet | 2 | 2 |
| Structural Guarantee | 2 | 2 |
| ** All other components | 2 | 2 |
** Consumables e.g. Filter pads, “V” belts and bearings are not covered by this warranty. Space Heater - Wall Furnace
| Unit Components | RESIDENTIAL | COMMERCIAL |
| Parts | Labour | Parts | Labourr |
| Heat Exchanger | 10 | 2 | 2 | 2 |
| Burner | 10 | 2 | 2 | 2 |
| All other components | 2 | 2 | 1 | 1 |
Space Heater - Heritage
| Unit Components | RESIDENTIAL | COMMERCIAL |
| Parts | Labour | Parts | Labour |
| Heat Exchanger & Burner | 10 | 1 | 1 | 1 |
| Blower (Fan) | 2 | 2 | 1 | 1 |
| All other components | 1 | 1 | 1 | 1 |
Space Heater - Executive
| Unit Components | RESIDENTIAL | COMMERCIAL |
| Parts | Labour | Parts | Labour |
| Heat Exchanger & Burner | 5 | 5 | 1 | 1 |
| Blower (Fan) | 2 | 2 | 1 | 1 |
| All other components | 1 | 1 | 1 | 1 |
WARRANTY ON REPLACEMENT PARTS:
Parts replaced under warranty are warranted for the balance of the original warranty period.