Customer Support

One of the cornerstones underpinning the Bonaire brand is our commitment to excellence in customer service. At all levels of our company, from the production floor to our sales and management staff, integrity and professionalism mark the way we do business.

Sales

Bonaire evaporative coolers are suppled and installed through a network of authorised and accredited specialist Dealers. These specialists undertake regular training to maintain their expertise in the Bonaire product, the application of the product and the system requirements. This ensures that your Bonaire cooler is installed to the highest standards.

The Bonaire Dealer network is very extensive and there is one near you. You can contact your local dealer by entering your postcode in the box below or you can contact them direct by calling 1300 266 247

Find a Bonaire dealer

Service

The Bonaire, Pyrox and Celair products are manufactured and serviced by Climate Technologies. Climate Technologies covers these products with a national service division including fully trained and accredited service providers in non-metropolitan regions. The service of Climate Technologies products is supported by a centrally located national call centre. To arrange a service on your Bonaire, Pyrox or Celair unit you can book on line click here or ring our call centre direct on 1300 665 087.

If you are a Real Estate agent looking to book a service on a unit installed in a rental property, please download the Rental Property Service form, fill it out and email to realestate@climtech.com.au. Download Rental Property Service form

If your air conditioner is one of the YORK brand units, please call 1300 887 881.

Warranty

All Bonaire products are designed and manufactured to the highest standards for maximum performance and reliability. Each product is also strongly supported with a comprehensive warranty and in some cases, extended warranties, subject to terms and conditions, are available. For more information about extended warranties click here. 

For peace of mind we recommend that you register your warranty as soon as possible after your unit is installed.

For more information about extended warranties click here

Product Warranties

Register a Warranty

Register an Extended warranty 

 Spare parts

Climate Technologies recommends that only genuine Bonaire spare parts are used when repairs are made.

Only Bonaire Genuine Spare Parts are correctly manufactured and approved for use.
Only Bonaire Genuine Spare Parts carry a manufacturer's warranty.
Only Bonaire Genuine Spare Parts will ensure that your appliance operates as it was originally designed.
Always insist on Bonaire Genuine Spare Parts.

Spare Parts Branches

ACCOUNT CUSTOMERS 
Please log into the Dealer section

DISTRIBUTORS BY STATE
South Australia / Northern Territory

Air Conditioning Warehouse Sales                                                                

336 South Road Richmond SA 5033. Ph (08) 8234 1944                
                                                Cnr Main North & Saints Road Salisbury Plain SA 5109. Ph (08) 8283 1334                                  
                                                O’Sullivans Beach Road Lonsdale SA 5160. Ph (08) 8326 4082                                                    

Victoria

                                          Air Conditioning Warehouse Sales

Bayswater (Kilsyth South), 249 Colchester Road, Ph (03) 9761 5446

                                                Dandenong,  43 Greens Road, Ph  (03) 9793 5445

                                                Deer Park, Unit 1, No 7 Westwood Drive, Ph (03) 9363 2077

                                                Hoppers Crossing, Unit 1, 352 Old Geelong Rd, Ph (03) 9369 0222

                                                Thomastown, 260 Settlement Road, Ph (03)9465 3366

                                         System Control Engineering, Bld 9 /621 Whitehorse Road, Mitcham Vic Ph (03) 9845 005 

 Thermal Products, 178-180 Holt Parade, Thomastown Vic. Ph (03) 9464 0822 

GP Plumbing Group, 247 Derrimut Drive, Derrimut Vic. Ph (03) 8353 2925  

              Specialized Heating & Cooling, 7/2 Northey Road, Lynbrook Vic Ph (03) 9799 2222

             Australian Gas and Spares, 48 Douro Street North Geelong Vic. Ph (03) 5278 8332

           Specialized Heating & Cooling, 5/7 Stanley Street, Bendigo Vic Ph (03) 5444 4677

   GP Plumbing Group 3/802 Cooper Street, Somerton VIC 3062 Ph 9303 9733

NSW, ACT

             Specialized Heating & Cooling, 529 Hume Street, Albury, NSW. Ph (02) 6041 6622

                       Craig Stewart Electrical, 100 Hammond Avenue, Wagga Wagga, NSW. Ph (02) 6971 8200

Rogers Industries, 6 Richard Ryan Place, Dubbo, NSW Ph (02) 6882 2733  

    Climate Master, 116-118 Wollongong Street, Fyshwick, Act. Ph (02) 6228 1126 

Queensland

                 Air Diffusion Agencies, 7/29 Mc Cotter Street, Acacia Ridge, Qld. Ph (07) 3714 8900    

                 System Control Engineering, 14 Josephine Street, Loganholme Qld. Ph (07) 3801 4223

Western Australia

   Gamato Manufacturing, 10-12 John Street  Bentley,WA 6102. Ph (08) 9451 8966

                          White Air and Mechanical Services, 19/110 Inspiration Drive, Wangara, WA Ph (08) 6305 0248

 

Owner's Manuals

If you have misplaced or lost the Owner’s Manual for your new Bonaire appliance don’t despair we have them all here in an easy to download PDF document. We also have the Owner’s Manuals for many of the old models as well.

Simply scroll down the list until you find the one for your model, open and then save to as a file on your computer.

FIND YOUR OWNER'S MANUAL

Dealer Login

Please enter your user name and password to access the Dealer section

Bonaire Customer Support

Climate Technologies Celi Group

One of the cornerstones underpinning the Bonaire is our commitment to excellence in customer service. At all levels of our company, from the production floor to our sales and management staff, integrity and professionalism mark the way we do business. CONTACT US +

Find a Bonaire Dealer

Enter your postcode above to find the Bonaire dealer closest to you

To contact a Bonaire Dealer
Call 1300 266 247

(1300 BONAIRE)

To book a service on your Bonaire unit
Call 1300 665 087

Book Online

To Submit a General Enquiry

Submit Enquiry

About Bonaire

The Celi Group, is a family owned business made up of mix of companies in various sectors including domestic and commercial heating and cooling, industrial, property development and aviation. The cornerstone of the Celi group is Climate Technologies, manufacturer of heating and cooling appliances and home to iconic brands such as Bonaire and Celair.